Municipal IT Outsourcing

From an IT point of view, a municipality is very much like a diversified large corporation. Separate divisions (fire and emergency medical services, law enforcement, schools, and general administration) each have unique IT requirements, but also share many common elements such as email, Internet access, and telephony.

Typically, smaller municipalities do not have the budgetary or technical resources required to manage these increasingly complex IT elements. There is a constant demand for upgrades and integration between divisions driven by outside mandates, requiring additional technical and financial resources. In an economic environment of declining revenues and shrinking state and federal support, the inevitable result is an unstable, insecure, and expensive IT infrastructure.

As technological demands increase, municipalities must meet the challenge of providing reliable, secure, and efficient IT services while reducing overall costs. To solve this problem, many organizations turn to outsourcing some or all of their IT functions. The benefits of Municipal IT Outsourcing include:

Layer-Eight Services include:

• Fixed costs over time
• Lowered HR operating costs by eliminating additional benefit and payroll expenses
• Immediate access to a larger pool of subject matter experts without additional hires
• Compliance with industry best practices for security, asset upgrades, and software licensing
• Extended hours of IT support
• Enhanced IT disaster recovery and business continuity